Frequently Asked Questions (FAQ)

Last updated: 13 September 2025

Do you have a question? Below, you’ll find answers to the most common ones. If you can’t find what you’re looking for, feel free to contact us at info@styleomall.com .

Shipping & Delivery

1. What is your shipping policy?
 We offer free standard shipping within the UK on all orders. Each item is carefully packaged to ensure safe and secure delivery.

2. Do you deliver to collection points or lockers?
 Currently, we deliver only to the shipping address provided at checkout. Delivery to collection points or parcel lockers is not available at this time.

3. What are your delivery times?

  • Orders placed Monday to Friday before 6:00 PM (GMT) are processed within 1–2 business days.
  • Delivery usually takes 5–7 business days after dispatch.
  • Total estimated time: 6–9 business days.
     Please note: during busy periods (e.g., holidays, promotions), delivery may take longer.

4. How can I track my order?
 Once your order has been dispatched, you will receive a confirmation email with a tracking number and link to follow your order online.

5. Which delivery partners do you work with?
 We work with trusted UK couriers such as Royal Mail, DHL, and other reliable partners to ensure safe delivery.

6. What if my parcel hasn’t arrived or is lost?
 First, check your tracking details in your dispatch confirmation email. If there are no updates, please contact us at info@styleomall.com.
 If your parcel is confirmed lost, we will either send a replacement or issue a full refund, depending on your preference.

7. What if my item arrives damaged?
 If your item is damaged on arrival, please email us within 7 days of receipt with your order number and photos of the item and packaging. We will arrange a replacement or full refund.

Returns & Refunds

8. How can I return an item?
 If you are not fully satisfied with your purchase, you can request a return within 14 days of receiving your order (in line with UK Consumer Contracts Regulations).

  • Items must be unused, in original condition, with all tags and packaging.
  • Email info@styleomall.com before sending a return.
  • Refunds will be processed after we receive and inspect the returned item.

9. How long does it take to process a refund?
 Refunds are normally processed within 7 business days after receiving the returned item. You will receive a confirmation email once the refund has been issued.

10. Who pays for return shipping?

  • If your item is faulty, damaged, or incorrect, we will cover the return costs.
  • For all other returns (e.g., change of mind), the customer is responsible for the return shipping costs.

Privacy

11. How do you protect my privacy?
 We take your privacy seriously. All transactions and personal data are protected with SSL encryption. We never store your credit card information on our website.

12. Will my data be shared with third parties?
 We never sell your personal data. Information is only shared with trusted partners when necessary to:

  • process payments,
  • deliver your orders, or
  • provide customer support.
     For details, please see our Privacy Policy.

Payments

13. What payment methods do you accept?
 We accept the following payment methods:

  • Credit and Debit Cards (Visa, Mastercard, American Express)
  • Apple Pay
  • Google Pay

14. In which currency are payments processed?
 All payments are processed in GBP (£).
 If you are shopping from abroad, your bank may apply conversion fees or exchange rates.

15. Are my payments secure?
 Yes. All payments are processed in a secure environment using SSL encryption. Your card details are never stored on our website.

16. How do I know my payment was successful?
 You will receive a confirmation email once your payment has been processed. If you don’t see it, check your spam folder or contact us at info@styleomall.com.

17. What should I do if my payment is declined?
 Check your card details, billing address, and available funds. If the problem continues, contact your bank or card provider. You may also reach us at info@styleomall.com for assistance.

Contact Us

Store Name: STYLEOMALL

Phone number: +12513160131

Email: info@styleomall.com

Physical address: Styleomall, 30 N GOULD ST STE R, Sheridan WY 82801, United States

Customer service: Monday to Friday between 9:00 am to 5:00 pm.